Frequently Asked Questions | STX Express Logistics Support

STX Express Support

Your Logistics Questions Answered

Our FAQ section is designed to give you quick, clear, and helpful answers. Explore our guides below to learn more about our processes, safety standards, and how we ensure your freight moves without a hitch.

1. What core services does STX Express offer?

We provide comprehensive logistics solutions, including Air Freight for speed, Rail Freight for bulk efficiency, Surface Freight (Road) for domestic flexibility, and specialized FTL/LTL trucking solutions.
2. Does STX provide door-to-door delivery?

Yes. Our door-to-door service is an end-to-end solution where we collect the cargo from your specific location (office, warehouse, or factory) and deliver it directly to the recipient’s doorstep.
3. How can I track my shipment in real-time?

Both the shipper and the recipient can monitor the cargo's status using our advanced tracking software. Simply enter your tracking number on our website to see live updates and location data.
4. Can STX handle international cargo?

Absolutely. We facilitate global trade via air freight, connecting markets worldwide. We manage the entire process, including international documentation and cross-border logistics.
5. Does STX assist with customs clearance?

Yes. For all international shipments, our team handles the complex customs paperwork, ensures compliance with trade laws, and manages the payment of relevant duties and taxes to prevent delays.
6. What is the difference between FTL and LTL?

FTL (Full Truckload) means your shipment occupies an entire trailer, which is faster and more direct. LTL (Less-than-Truckload) allows you to share trailer space with other shippers, making it a cost-effective choice for smaller loads.
7. Can you transport fragile or high-value items?

Yes. We offer specialized handling for delicate, high-value, and time-sensitive goods. We prioritize safety and use professional packaging standards to ensure items arrive without damage.
8. Do you handle dangerous goods or temperature-controlled items?

Our skilled team is experienced in managing complex cargo, including Dangerous Goods and Refrigerated (Cold Chain) Cargo for pharmaceuticals or perishables, following strict safety protocols.
9. How do I start a booking with STX Express?

The process is simple: contact our service center or use our online portal to select your transport mode, provide shipment details, and schedule a pickup.
10. What factors determine the shipping cost?

Costs are calculated based on the weight and dimensions of the cargo, the distance to the destination, the mode of transport (Air, Rail, or Surface), and the urgency of the delivery.